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AN ONLINE HOTEL BOOKING SYSTEM

CHAPTER ONE

INTRODUCTION

BACKGROUND TO THE STUDY

The manual method of booking for hotel rooms in Nigeria is characterized with numerous problems. Some of these are :customers having little or no information about the hotels within their vicinity; A guest checking into a hotel room that is either too expensive or too unbefitting for his/her personality;Prolonged delay by the receptionist in retrieving certain information about any particular guest that checked into the hotel whenever such information being demanded by the manager;The foul play that sometimes occurs when information about the guest that checked into a hotel are not officially documented by the receptionist etc. All these problems and more would definitely mke a hotel experience a down turn in business

The main purpose of this work is therefore to develop a web application program that would circumvent all those problems encountered in the manual hotel booking system,so that customers can easily go online with their mobile phones,tablets or laptops in order to browse the relevant information they need about the hotels within their locality so that they can book for the appropriate suite that is within their budget.

OBJECTIVE OF STUDY

Ø  Customers can easily go online with their mobile phones or laptops to browse about hotels within their vicinity.

Ø  Guests can be able to book for rooms within their budgets after seeing and accessing these hotels within their vicinity.

Ø  Receptionists can easily access customer’s information online without delay or with little delay.

Ø  Fraud done by the receptionist by not regiustering every customer will not occur because the customers details will be online and can be accessed by the managers too.

SCOPE OF STUDY

This study is aimed at finding out how effective the online room reservation or booking system will improve the operations of room reservations in hotels. However ,out of the several departments that makes up the hotel, this research project is restricted to only one section ( room reservation) section.

SIGNIFICANCE OF STUDY

Guests, Receptionist, Managers and hotel owners would benefit immensely when the new system is implemented, in the sense that:

Ø  Guests would experience faster access time with the system.

Ø  Front desk office attendants (receptionists)would also experience minimal efforts in attending to guests, as they would only need to access the guests details through internet.

Ø  The managers can easily carryout an inventory to know the total number of guests that checked in or out of the rooms,and those that booked in advance.

Ø  Increased efficiency in the operations of the business would definitely bring about increased profitability.

STATEMENT OF PROBLEM

Ø  Customers having little or no information about the hotels in their vicinity.

Ø  A guest checking into a hotel room that is either too expensive or too unbefitting for his or her personality.

Ø  Prolonged delay by the receptionist in retrieving certain information about any particular guest on demand.

Ø  Possibility of fraud by the receptionist in not documenting officially information about some guests that checked into the hotel rooms.

LIMITATION OF THE STUDY

I was faced with the following constraints which also limited the researchers effort in the developing of a comprehensive software needed in room reservation.

 TIME CONSTRAINT:  This project work has one semester time limit,it would have been desirable for a longer period of time, for the development of a software for hotels.