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CHAPTER ONE

1.0 Introduction

Communication is introduced in every organization to properly implement the appropriate operation and procedures. Organizations in different varieties specializes their own communication and manage it as well. With the appropriate implementation of communication, all the unsettled transactions and other conflicts can be easily resolved. Communication in today’s corporate world created an interest in most of the studies for the researchers believe that one way or another, communication can dictate the employee’s performance. Effective and rapid communication is a vital ‘tool’ of management. Communication, in this context, can be defined as ‘the conveying of a message or an idea from one party to another in such a fashion that both parties perceive its identical meaning’. In other words, not only must information or instructions or even ideas be passed from one party to another, but the receiving party must understand on the part of one or the other parties which gives rise to errors, disagreements and disputes, so many of which could be avoided with little care and thought (The Easilean, 1984; P. 49). Communication has been described as the fabric that hold people together in any social groups be it family, a club or a business organization. It can be defined as the transfer of information from one person to another. Communication is essential in the life of any organized groups as it is the means by which members share ideas; transmit basic norms and values, and coordinate group activities towards the achievement of set objectives. Communication is good when it fosters an interchange of thought or information and confidence. By implication therefore, good communication must not be purposeful, it must be multidirectional and effective; Bello Ojodu (2001).

Effectiveness is when targets are met at a low cost. The performance of an individual at workis a function of certain factors, including his knowledge, skills, motivation, attitudes and certain aspects of the environmental situation, which in turn include the nature of the job, therewards associated with his performance and the leadership provided for him that breeds productivity. Olanrewaju J, Fapohunda (2002: 13). Productivity is the elimination of waste in all forms. In all human endeavours connected with economic activities, there is always an investment of inputs in order to achieve our aims, goals and targets. Productivity can be said to be a measure of what we achieve in terms, of specific objectives to what we put in terms of resources. If management is clear in its mind as to what it wants to achieve, and what its goals and targets are, then the significance of productivity lies in less and less consumption or real resource towards the attainment of predetermined objectives, (Chris. O. 1996; 292).

Communication plays an important role in the day to day management of any enterprise, business organization and civil organizations. Communication is an all important and elaborate affairs in which large budget and complex machinery are devoted to its operation. Bello S.A. (2001: 192). What then, do we mean by effectiveness of communication on productivity? Effective communication is one that produces the desired effect. C. C. Nwachukwu (1992: 174). Communications cuts across every section of the organization and when disseminated and assimilated perfectly by employees, its result is increase in productivity on the part of employee and the organization.

1.2     5     Statement Of The Problem

The role of communication technology is very important in all business organization and its significance cannot be over-emphasized, but the rate at which it operates bring some problems to the organization because of their inability to go for an enhancing communication technology system which really eroded their (business organizations) plans and as a result some of the business organizations have not been able to perform effectively. Therefore, for this study, we are mostly concerned with the effectiveness of modem communication technology or system suitable for both effective and efficient on public sector.

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