AN EVALUATION OF THE IMPLEMENTATION OF SERVICOM IN THE FEDERAL PUBLIC SERVICE IN SOUTH-EAST NIGERIA 2005 -2011
CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY
The effective delivery of public services is crucial for the sustainable development and overall well-being of a nation. In recognition of this, the Nigerian government launched the Service Compact with All Nigerians (SERVICOM) initiative in 2004. SERVICOM aimed to improve the quality, efficiency, and responsiveness of service delivery in government agencies, ensuring that citizens' needs were met promptly and effectively. This study presents an evaluation of the implementation of SERVICOM in the Federal Public Service within the South-East region of Nigeria from 2005 to 2011.
Nigeria, as a developing country, faces numerous challenges in its public service sector, including bureaucratic inefficiencies, corruption, and a lack of accountability. In response to these challenges, SERVICOM was introduced as a framework to instill a culture of service excellence and citizen-centric approach within government agencies. It sought to address issues such as long waiting times, unresponsive staff, and opaque processes that hindered effective service delivery.
The South-East region of Nigeria, comprising Abia, Anambra, Ebonyi, Enugu, and Imo states, was selected as the focus of this evaluation. This region represents a significant portion of the Federal Public Service and provides valuable insights into the implementation of SERVICOM at the sub-national level. By assessing the successes, challenges, and outcomes of SERVICOM in this specific context, valuable lessons can be learned and applied to future initiatives across Nigeria. The evaluation adopts a mixed-methods approach to
|
How do I get this complete project on AN EVALUATION OF THE IMPLEMENTATION OF SERVICOM IN THE FEDERAL PUBLIC SERVICE IN SOUTH-EAST NIGERIA 2005 -2011? Simply click on the Download button above and follow the procedure stated. |
|
I have a fresh topic that is not on your website. How do I go about it? |
|
How fast can I get this complete project on AN EVALUATION OF THE IMPLEMENTATION OF SERVICOM IN THE FEDERAL PUBLIC SERVICE IN SOUTH-EAST NIGERIA 2005 -2011? Within 15 minutes if you want this exact project topic without adjustment |
|
Is it a complete research project or just materials? It is a Complete Research Project i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data |
|
What if I want to change the case study for AN EVALUATION OF THE IMPLEMENTATION OF SERVICOM IN THE FEDERAL PUBLIC SERVICE IN SOUTH-EAST NIGERIA 2005 -2011, What do i do? Chat with Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately |
|
How will I get my complete project? Your Complete Project Material will be sent to your Email Address in Ms Word document format |
|
Can I get my Complete Project through WhatsApp? Yes! We can send your Complete Research Project to your WhatsApp Number |
|
What if my Project Supervisor made some changes to a topic i picked from your website? Call Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately |
|
Do you assist students with Assignment and Project Proposal? Yes! Call Our Instant Help Desk Now: +234 813 292 6373 and you will be responded to immediately |
|
What if i do not have any project topic idea at all? Smiles! We've Got You Covered. Chat with us on WhatsApp Now to Get Instant Help: +234 813 292 6373 |
|
How can i trust this site? We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "PRIMEDGE TECHNOLOGY". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe! |
