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OFFICE SKILL COMPETENCES NEEDED BY SECRETARIES FOR EFFECTIVE JOB PERFORMANCE

ABSTRACT

This study was conducted to find out the office skill competences needed by secretaries for effective job performance. As a result of this, hypothesis was made. The total population for the study was 70 while the sample for the study consisted 40 practicing secretaries randomly selected from four establishments in Enugu, 40 secretaries returned their completed questionnaires was used as an instrument for data collection. In analyzing the data, simple percentage were used. Findings show that: The findings were among others that the demand in information technology, all Agencies still needed a secretary that will be capable of having general knowledge of office work.  That is competency in computers, sense of judgment, ability of having communication skill, concentration on the job, ability to locate documents, ability to be punctual and regular, ability to work under pressure and accuracy.  It was also recommended that secretary desiring to work in an environmental protection agency are expected to possess certain skills competencies in their office functions and also expected to use their acquired skills for the efficient productivity in their organization for effective job performance.

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

The world Technological advancement has ushered in drastic changes in record keeping through the introduction of new office technologies and new methods of communication. Man is an embodiment of change, his life circle is marked with different stages of metamorphosis which when it finally actualizes, adulthood is made secretarial profession, an inseparable bed fellow of management no exception. The secretary has been defined as one entrusted with secrets or confidence of a superior, or employed to handle correspondence and manage, routine and detailed work for a superior. Also, Orisananya (1991) put it that, a secretary is a skilled and specialize type of employee in an establishment or part of it who is charged with some aspects of organizational functions in the unit including dealing with people’s correspondence and other business matters, with the above definitions, it can be deduced that

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