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EFFECT OF MOTIVATION AND TRAINING ON PRODUCTIVITY (A CASE STUDY OF THREE COMMUNITY BANKS IN ENUGU METROPOLIS)

ABSTRACT

This research work dealt on the effects of motivation and training on productivity of banks in Enugu State with particular reference to employees of community banks. The broad objectives of the study were to find out the general effects of staff motivation and training on the productivity of banks. In this study area and their adequacy, with a view to make useful recommendation on how to achieve maximum worker productivity from motivated and trained worker. In pursuance of the study objectives, the researcher asked four research questions and formulated three hypotheses for sample size of 60 worker was statistically determined. Both primary and secondary data sources were utilized during the study. Primary data were generated through carefully structures questionnaire, administered to target respondents during the field survey. This was supplemented with oral interview and personal observation. Secondary data for the were obtained through review of relevant literature. Data collected were carefully presented and analyzed with simple, but appropriate statistical tools like frequency distribution, tables and percentages. The hypothesis formulated were tested with chi-square test model. Based on the study findings, the researcher recommended that community banks develop sound policy on staff training and promotion in order to enhance staff efficiency and productivity that improved pay packages and other incentive be put in place, that qualified an active staff that the capital based of community bank be increased to enable them meet the increasing challenges in the banking industry.

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

There are number of factors that contribute to the success of any organization, these factors include; capital, equipment, manpower, etc. All these factors are important but most significant factor is human factor. Since it is the people that will put the other resources at work, it should be viewed as such by management by giving it due attention in other to achieve it’s organizational goals and objectives.

Manpower planning aimed at ensuring that the right person is available for the right job at the right time. This involves formulating a forward looking plan to ensure that the necessary human effort is available to make it possible for the survival and growth of the organization, It becomes imperative to develop the employee. Manpower development is a process of intellectual and emotional achievement through providing the means by which people can grow on their jobs. It relates to series of activities, which an enterprise would embark upon to improve it’s managerial capacity. Manpower development is important in any discussion especially in this present context; the effect of motivation and training on productivity.

In line with this, community bank system which has lead to a new dimension in banking industry is used to x-ray this subject. In Nigeria the community banking is aimed at bringing commercial banking to rural masses who may not be able to cope with the modern banking, with their stringent and complex operations and which is basically on collateral. A community banking is a self- sustaining financial institution owned and managed by a community or a group of communities for the purpose of receiving minor deposits, giving credit facilities and other financial services to it’s members mainly on the self recognition and credit worthiness.

These emphasis on manpower and development is influenced by the belief that it is now desirable to focus more attention on areas which in the past has been relatively neglected because every organization, regardless of it’s size must provide for the needs, interest and desire of the employee within the work environment, if it is to earn loyalty, dedication, involvement and commitment necessary to complete effectively.

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